1 reviews | Active since Feb 2020
Lost Device and Insurance Claim
I am writing to report the loss of my device, which I purchased on February 20, 2024. I contacted your customer service today, September 13, 2024, to notify you of the loss.
To my surprise, I was informed that the device was not registered for insurance. I clearly recall requesting insurance coverage at the time of purchase and expressing my desire to include it.
I believe there has been a misunderstanding or oversight. As I did not have the funds to purchase the device outright, we opted to take it on a monthly installment plan for 6 months. It was only during the 6th month of payments that we discovered the contract was actually for 12 months. The sales representative at the time misled us about the contract duration.
I am requesting a thorough investigation into this matter. I cannot accept responsibility for paying for a device that I no longer possess, especially when I took all necessary precautions to protect it with insurance.
I expect Foneyam to take immediate action to address this situation and provide a resolution that is fair and equitable. If this issue is not resolved promptly, I will be forced to escalate the matter and consider legal action.
Thank you for getting in touch with us to raise your concern.
FoneYam is a rental contract which requires you to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
Currently, we do not offer insurance on our FoneYam device.
Kindly note that if the device is damaged, lost, ******, or destroyed, you will remain liable for the outstanding payments as per your rental agreement. Alternatively, you may cancel your contract earlier by giving us 20 business days' notice. In such an event, a reasonable cancellation penalty will be payable. The value for early cancellation has been shared with you.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concern.
FoneYam is a rental contract which requires you to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
Currently, we do not offer insurance on our FoneYam device.
Kindly note that if the device is damaged, lost, ******, or destroyed, you will remain liable for the outstanding payments as per your rental agreement. Alternatively, you may cancel your contract earlier by giving us 20 business days' notice. In such an event, a reasonable cancellation penalty will be payable. The value for early cancellation has been shared with you.
Sincerely
FoneYam Customer Services