SJ
Simmy J
1 reviews | Active since Apr 2024
06 Jan 2025, 11:24
Lost Device
I am writing to report the loss of my device, which I purchased September 2024 in Germiston Golden Walk.I contacted your customer service they blocked the phone but why do I still need to pay the full price every month which is R310. Also want to know why was I never told it was a rental phone,so whats going to happen to the fact that the phone is gone???
Helpful (0)
Replies (4)0
Replies (4)
Foneyam's replyOfficial
06 Jan 2025, 14:15Hello Simmy ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply06 Jan 2025, 14:15
Official
Hello Simmy ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
07 Jan 2025, 08:25Hello Simmy,
We have attempted to make contact with you with no success.
Kindly advise on a convenient time to contact you for further assistance.
Sincerely
FoneYam Customer Services
We have attempted to make contact with you with no success.
Kindly advise on a convenient time to contact you for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's reply07 Jan 2025, 08:25
Official
Hello Simmy,
We have attempted to make contact with you with no success.
Kindly advise on a convenient time to contact you for further assistance.
Sincerely
FoneYam Customer Services
We have attempted to make contact with you with no success.
Kindly advise on a convenient time to contact you for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
15 Jan 2025, 16:40Hello Simmy,
We have attempted to make contact with you as per you above request, with no success.
Kindly advise on a convenient time to contact you for further assistance.
Sincerely
FoneYam Customer Services
We have attempted to make contact with you as per you above request, with no success.
Kindly advise on a convenient time to contact you for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's reply15 Jan 2025, 16:40
Official
Hello Simmy,
We have attempted to make contact with you as per you above request, with no success.
Kindly advise on a convenient time to contact you for further assistance.
Sincerely
FoneYam Customer Services
We have attempted to make contact with you as per you above request, with no success.
Kindly advise on a convenient time to contact you for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
16 Jan 2025, 08:16Hello Simmy,
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely FoneYam Customer Services
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely FoneYam Customer Services
Foneyam's reply16 Jan 2025, 08:16
Official
Hello Simmy,
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely FoneYam Customer Services
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely FoneYam Customer Services