Lack of transparency and Bad services

Foneyam is not a convenient insurance they lack transparency and have bad services. My daughter was ****** around the 20th of January on her way to church, I was advised to let her fill an affidavit and she then went to ackermans they then told her that I the father was the one who was supposed to fill the affidavit. On the 28th I then filed the affidavit, sent everything to claims, called their assistant and one called sethu who then said that the phone was locked and for 2 weeks, I did not receive a response from them. I then had to do a follow up to find out that foneyam hasnt recieved any DOCUMENTS.I had to send the documents again for the second time, its been days and they haven't gotten back to me its 3 weeks approach 4 weeks with no explanations. My daughter is in matric and she needs her phone for group work, march exams are around the corner and she doesn't have her phone.foneyam is failing me honestly the 20th will be in a few day which will make a full 4 weeks without my child having a phone ,Foneyam is not communicating this is honestly disappointing and failing its customers