Lack of customer service.

I am writing to formally lodge a complaint regarding the complete lack of customer service I have experienced while trying to resolve a very basic request. I have made multiple attempts to contact Foneyam through all available channels, including: • Telephone calls • WhatsApp • USSD services • Email None of these channels have been functional or responsive. Even the USSD option does not work. This level of inaccessibility is completely unacceptable for a service provider that is quick to lock devices and enforce controls yet fails to provide any reasonable customer support when assistance is required. My request is straightforward: I need to change my registered phone number. I have been wasting my airtime with no success. They quick to lock the device but missing in action when you have query. Can't wait to get out the nonsense contract.