Invasion of Privacy Due to Incorrect Client Data

I am writing to express my frustration and concern regarding the continuous SMS messages my mother receives from your company, addressed to someone named Steven. This has been going on for some time and is both invasive and distressing.

Earlier today, I contacted your call center and spoke with Nosipho, who was unfortunately unhelpful. I find it completely unacceptable that my mother is now being told to submit an affidavit to rectify a problem caused entirely by your company’s failure to properly verify customer information.

How is it possible that you do not verify a client's contact details before using them for communication or, worse, for selling them something?

This is not my mother's issue to resolve. She has no connection to Steven and should not have to jump through hoops because of your internal errors.

Her cellphone number must be removed from Steven’s profile immediately. I expect written confirmation that this has been done, and that no further communication will be sent to her from your company. Please treat this matter with the urgency and seriousness it deserves.