CN
Cinani N
1 reviews | Active since Sept 2026
10 Sept 2026, 10:57
Insurance claim and consultants that are not trained well to deal with customers
I have been using foneyam contract from June and my phone got lost this month,I send through all the documents needed to claim for insurance, I spoke to a consultant to explain that my monthly settlement is due in 5 days and I don't have a phone as I'm waiting for my claim to be approved,very rudely I was told to wait for 30 days for my claim to be processed and yet I have to pay for a phone I'm not using in 5 days. Your consultants are not trained well to deal with clients it's very disappointing.
Helpful (0)
Replies (7)0
Replies (7)
Foneyam's replyOfficial
10 Sept 2026, 16:33Hello Cinani,
Thank you for getting in touch with us and bringing your concerns to our attention.
A consultant will be in contact with you today to investigate the matter and assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us and bringing your concerns to our attention.
A consultant will be in contact with you today to investigate the matter and assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply10 Sept 2026, 16:33
Official
Hello Cinani,
Thank you for getting in touch with us and bringing your concerns to our attention.
A consultant will be in contact with you today to investigate the matter and assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us and bringing your concerns to our attention.
A consultant will be in contact with you today to investigate the matter and assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
10 Sept 2026, 16:50Hello Cinani,
Further to our recent telephonic conversation, we confirm that the matter is currently under review.
We will provide you with feedback once the review process has been completed.
Sincerely
FoneYam Customer Services
Further to our recent telephonic conversation, we confirm that the matter is currently under review.
We will provide you with feedback once the review process has been completed.
Sincerely
FoneYam Customer Services
Foneyam's reply10 Sept 2026, 16:50
Official
Hello Cinani,
Further to our recent telephonic conversation, we confirm that the matter is currently under review.
We will provide you with feedback once the review process has been completed.
Sincerely
FoneYam Customer Services
Further to our recent telephonic conversation, we confirm that the matter is currently under review.
We will provide you with feedback once the review process has been completed.
Sincerely
FoneYam Customer Services
CN
Cinani N's updateReviewer Update
11 Sept 2026, 08:29I spoke to your consultant by the name of Chloe Leigh yesterday and she told me she will get back to me before 8 today and she has not, I then called in and spoke to two of your consultants,one from customer care and one from claims department and both of them are telling me different information from what Chloe Leigh told me. Honestly this is getting very frustrating.
CN
Cinani N's update11 Sept 2026, 08:29
Reviewer Update
I spoke to your consultant by the name of Chloe Leigh yesterday and she told me she will get back to me before 8 today and she has not, I then called in and spoke to two of your consultants,one from customer care and one from claims department and both of them are telling me different information from what Chloe Leigh told me. Honestly this is getting very frustrating.
CN
Cinani N's updateReviewer Update
11 Sept 2026, 08:32I keep submitting affidavits and one person tells me it's being sorted I shouldn't load on the portal,the other one is telling me that I'm not going to get helped if I'm not loading on your portal, I kept sending emails to *** and it's always millions of different information.
CN
Cinani N's update11 Sept 2026, 08:32
Reviewer Update
I keep submitting affidavits and one person tells me it's being sorted I shouldn't load on the portal,the other one is telling me that I'm not going to get helped if I'm not loading on your portal, I kept sending emails to *** and it's always millions of different information.
CN
Cinani N's updateReviewer Update
11 Sept 2026, 09:04Anyone that chooses to use Foneyam services mus know how horrible they are,after going back and forth with them and calling them out this is the email they sent me:
Good day,
Good day,
Thank you for contacting us.
We are pleased to advise that your claim has been successfully processed and approved. Please follow the instructions contained in the SMS provided below.
FoneYam: The FoneYam Lost device claim for Cinani, contract number *** has been approved. Your agreement has been terminated. No further rental payments are required. For more info, visit foneyam.co.za/insurance
Should you require any further assistance, please contact us on ***or email ***.
Kind regards,
Amber Van Rooi
Foneyam Claims
Amber Van Rooi
Foneyam Claims
A registered credit provider (NCRCP 13053)
CN
Cinani N's update11 Sept 2026, 09:04
Reviewer Update
Anyone that chooses to use Foneyam services mus know how horrible they are,after going back and forth with them and calling them out this is the email they sent me:
Good day,
Good day,
Thank you for contacting us.
We are pleased to advise that your claim has been successfully processed and approved. Please follow the instructions contained in the SMS provided below.
FoneYam: The FoneYam Lost device claim for Cinani, contract number *** has been approved. Your agreement has been terminated. No further rental payments are required. For more info, visit foneyam.co.za/insurance
Should you require any further assistance, please contact us on ***or email ***.
Kind regards,
Amber Van Rooi
Foneyam Claims
Amber Van Rooi
Foneyam Claims
A registered credit provider (NCRCP 13053)
CN
Cinani N's updateReviewer Update
11 Sept 2026, 09:15After so many back and forth s of calls and sending documents no one told me that I can't claim for a new phone because i app**** for it after April, even when I got the phone I was not told that, instead I was made to pay for an insurance fee within 7 days of getting the phone, I have all the receipts, you guys are as **** and I will let everyone that cares to listen to hear my case out.
CN
Cinani N's update11 Sept 2026, 09:15
Reviewer Update
After so many back and forth s of calls and sending documents no one told me that I can't claim for a new phone because i app**** for it after April, even when I got the phone I was not told that, instead I was made to pay for an insurance fee within 7 days of getting the phone, I have all the receipts, you guys are as **** and I will let everyone that cares to listen to hear my case out.
Foneyam's replyOfficial
11 Sept 2026, 16:24Hello Cinani,
A consultant has been in contact with you and has provided feedback regarding the outcome of your claim.
As the matter has been addressed, we will now proceed with closing this query.
Sincerely
FoneYam Customer Services
A consultant has been in contact with you and has provided feedback regarding the outcome of your claim.
As the matter has been addressed, we will now proceed with closing this query.
Sincerely
FoneYam Customer Services
Foneyam's reply11 Sept 2026, 16:24
Official
Hello Cinani,
A consultant has been in contact with you and has provided feedback regarding the outcome of your claim.
As the matter has been addressed, we will now proceed with closing this query.
Sincerely
FoneYam Customer Services
A consultant has been in contact with you and has provided feedback regarding the outcome of your claim.
As the matter has been addressed, we will now proceed with closing this query.
Sincerely
FoneYam Customer Services