KM
Khumbulo M
1 reviews | Active since Mar 2026
02 Mar 2026, 12:22
Insurance claim
I lost my phone on the 13th February. I have a @FoneYam contract and it covers insurance. I've submitted required documents but there's been no corresponde from them. I called several times to check if they received the documents but I am not getting any help. My main concern is mmy contract ends on the 6 March. I am now worried that they will not process my claim thereafter give me an excuse that my contract has ended.
I have read complaints from other customers about failed, delayed and canceled claims from Foneyam. How can I go about sorting this issue? TIA. FoneYam
Helpful (0)
Replies (5)0
Replies (5)
Foneyam's replyOfficial
02 Mar 2026, 17:20Hi Khumbulo,
As per our recent telephonic conversation, unfortunately we have not received your supporting documents. Please submit them for us to further assist.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, unfortunately we have not received your supporting documents. Please submit them for us to further assist.
Sincerely
FoneYam Customer Services
Foneyam's reply02 Mar 2026, 17:20
Official
Hi Khumbulo,
As per our recent telephonic conversation, unfortunately we have not received your supporting documents. Please submit them for us to further assist.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, unfortunately we have not received your supporting documents. Please submit them for us to further assist.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
04 Mar 2026, 08:10Hi Khumbulo,
As per our recent telephonic conversation, we are still awaiting the supporting documents to submit to the claims department for review.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we are still awaiting the supporting documents to submit to the claims department for review.
Sincerely
FoneYam Customer Services
Foneyam's reply04 Mar 2026, 08:10
Official
Hi Khumbulo,
As per our recent telephonic conversation, we are still awaiting the supporting documents to submit to the claims department for review.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we are still awaiting the supporting documents to submit to the claims department for review.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
06 Mar 2026, 17:03 Hi Khumbulo,
As per our telephonic conversation we can confirm that your matter has been escalated to the relevant department for further assistance.
Sincerely
FoneYam Customer Services
As per our telephonic conversation we can confirm that your matter has been escalated to the relevant department for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's reply06 Mar 2026, 17:03
Official
Hi Khumbulo,
As per our telephonic conversation we can confirm that your matter has been escalated to the relevant department for further assistance.
Sincerely
FoneYam Customer Services
As per our telephonic conversation we can confirm that your matter has been escalated to the relevant department for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
09 Mar 2026, 14:15 Hi Khumbulo,
As per our telephonic conversation we can confirm that your matter is under review.
Sincerely
FoneYam Customer Services
As per our telephonic conversation we can confirm that your matter is under review.
Sincerely
FoneYam Customer Services
Foneyam's reply09 Mar 2026, 14:15
Official
Hi Khumbulo,
As per our telephonic conversation we can confirm that your matter is under review.
Sincerely
FoneYam Customer Services
As per our telephonic conversation we can confirm that your matter is under review.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
12 Mar 2026, 16:23Hi Khumbulo,
Based on our telephonic conversation we can confirm that the matter is resolved.
Sincerely
FoneYam Customer Services
Based on our telephonic conversation we can confirm that the matter is resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply12 Mar 2026, 16:23
Official
Hi Khumbulo,
Based on our telephonic conversation we can confirm that the matter is resolved.
Sincerely
FoneYam Customer Services
Based on our telephonic conversation we can confirm that the matter is resolved.
Sincerely
FoneYam Customer Services