MM
Magreth M
1 reviews | Active since Feb 2026
15 Feb 2026, 11:01
Insurance Claim
A couple of weeks ago i lost my phone then reported it to foneyam then told me to make and affidavit and submit supporting documents and i did that the next day since i have been waiting for them for a replacement because i use the phone for my business and now im unreachable because im phoneless i hope it will be resolved within a week! Thank u
Helpful (0)
Replies (6)0
Replies (6)
Foneyam's replyOfficial
15 Feb 2026, 11:16Hello Magreth ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply15 Feb 2026, 11:16
Official
Hello Magreth ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
15 Feb 2026, 11:32Hello Magreth,
As per our recent telephonic conversation, please resubmit the relevant documentation.
Please note that our claims department’s turnaround time is 1–30 days to provide an outcome after all required documents have been successfully received and reviewed.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, please resubmit the relevant documentation.
Please note that our claims department’s turnaround time is 1–30 days to provide an outcome after all required documents have been successfully received and reviewed.
Sincerely
FoneYam Customer Services
Foneyam's reply15 Feb 2026, 11:32
Official
Hello Magreth,
As per our recent telephonic conversation, please resubmit the relevant documentation.
Please note that our claims department’s turnaround time is 1–30 days to provide an outcome after all required documents have been successfully received and reviewed.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, please resubmit the relevant documentation.
Please note that our claims department’s turnaround time is 1–30 days to provide an outcome after all required documents have been successfully received and reviewed.
Sincerely
FoneYam Customer Services
MM
Magreth M's updateReviewer Update
15 Feb 2026, 12:30A agent called but they was not helpful because i submitted my documents and i received the automatic reply from the foneyam claims said they received my documents i would like to ask the agent to re check coz it cant be
MM
Magreth M's update15 Feb 2026, 12:30
Reviewer Update
A agent called but they was not helpful because i submitted my documents and i received the automatic reply from the foneyam claims said they received my documents i would like to ask the agent to re check coz it cant be
Foneyam's replyOfficial
15 Feb 2026, 13:13Hello Magreth,
As per our recent telephonic conversation, please note that the email address initially provided was incorrect, which is why we were unable to locate your email.Please be advised that we have informed you of the outstanding information required on your affidavit. The missing details must be included to avoid delays in the processing of your claim.Kindly note that our Claims Department’s turnaround time is 1–30 days, calculated from the date all required documents are successfully received and reviewed.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, please note that the email address initially provided was incorrect, which is why we were unable to locate your email.Please be advised that we have informed you of the outstanding information required on your affidavit. The missing details must be included to avoid delays in the processing of your claim.Kindly note that our Claims Department’s turnaround time is 1–30 days, calculated from the date all required documents are successfully received and reviewed.
Sincerely
FoneYam Customer Services
Foneyam's reply15 Feb 2026, 13:13
Official
Hello Magreth,
As per our recent telephonic conversation, please note that the email address initially provided was incorrect, which is why we were unable to locate your email.Please be advised that we have informed you of the outstanding information required on your affidavit. The missing details must be included to avoid delays in the processing of your claim.Kindly note that our Claims Department’s turnaround time is 1–30 days, calculated from the date all required documents are successfully received and reviewed.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, please note that the email address initially provided was incorrect, which is why we were unable to locate your email.Please be advised that we have informed you of the outstanding information required on your affidavit. The missing details must be included to avoid delays in the processing of your claim.Kindly note that our Claims Department’s turnaround time is 1–30 days, calculated from the date all required documents are successfully received and reviewed.
Sincerely
FoneYam Customer Services
MM
Magreth M's updateReviewer Update
17 Feb 2026, 10:05I completed the outstanding information what should i do now?
MM
Magreth M's update17 Feb 2026, 10:05
Reviewer Update
I completed the outstanding information what should i do now?
Foneyam's replyOfficial
20 Feb 2026, 11:59Hi Magreth ,
As per the telephonic conversation , the documents received is missing crucial information for your claim to be considered.
Please do resubmit your documents including all the correct information. to ***, based on the feedback we will be marking this matter as resolved.
Please note that claims may take up to 30 days for feedback to be received.
Regards,
Foneyam Customer Service
As per the telephonic conversation , the documents received is missing crucial information for your claim to be considered.
Please do resubmit your documents including all the correct information. to ***, based on the feedback we will be marking this matter as resolved.
Please note that claims may take up to 30 days for feedback to be received.
Regards,
Foneyam Customer Service
Foneyam's reply20 Feb 2026, 11:59
Official
Hi Magreth ,
As per the telephonic conversation , the documents received is missing crucial information for your claim to be considered.
Please do resubmit your documents including all the correct information. to ***, based on the feedback we will be marking this matter as resolved.
Please note that claims may take up to 30 days for feedback to be received.
Regards,
Foneyam Customer Service
As per the telephonic conversation , the documents received is missing crucial information for your claim to be considered.
Please do resubmit your documents including all the correct information. to ***, based on the feedback we will be marking this matter as resolved.
Please note that claims may take up to 30 days for feedback to be received.
Regards,
Foneyam Customer Service