insurance claim

Good day foneyam

kindly assist me with my claim it is approved under this ref- *** but i can't get the phone because the phone i took before Samsung A15 is now discontinued iv asked for Samsung A16 system declined .i was advised to take something lesser then i tried A50s it also declined,i went to other ackerman store they do have Samsung A15 last one in their store but it says IMEI NUMBER is not on rental they cant sell it because is now discontinued and am currency using the same phone as samsung A05s i really need to upgrade i cant downgrade i cant have two same phones in my life never i have to upgrade that's what we do in life no one is living to downgrade there is a reason why i took A15 i really don't know what to do anymore i tried calling customer service again yesterday the agent told me straight the is nothing that they can do really ...that's not my problem i need someone senior stand up there and do something i need a phone ASAP ....AND WHAT VALUE DO I QUALIFY FOR ../how much?you guys just send me approval sms hiding the value of how much i qualify for something is fishy .
I am getting terrible customer service. I've been calling and calling but it looks like no one knows what they are doing there...they put me on hold ,drop my calls, put me pillar to post.some will tell me the query is escalated someone will call me back but no one is calling back ..poor poor poor customer service i rate you guys 0 out of 10 service is pathetic ...tell you what you are going to lose more customers...good customer service is very important as you guys working with people s moneys .....i promise am going to fight till i get my phone i will am going to make this viral to social media including tiktok...am one of famous content creator i will take this matter further until i get what i want Calling your customer service is very depressing and I am tired ......I am so frustrated .

Dipolelo Molepo

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phoned purchased - Sandton Ackermans

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Regards

D

HELLO I DIIDNT GET ANY HELP AT ALL AS WE SPEAK I TRIED CALLING CUSTOMER SERVICE AGAIN I WAS TOLD QUERRY WAS ESCALATED TO THEIR IT LASTWEEK TILL TODAY NOTHING I STILL DONT HAVE A PHONE THAT IV PAYED FOR I DONT OWE THEM IV PAYED FOR SOMETHING THAT I DONT HAVE I DONT KNOW WHAT TO DO ANYMORE CUSTOMER SERVICE THERE IS TERRIBLE M SO FRUSTRATED ALL I WANTED WAS TO GET SAMSUNG A16 THATS ALL ..I MEAN THE CLIAM IS APPROVED BUT I CANT GET THE PHONE MEANING THIS INSUSRANCE IS USELESS...MY SOUL IS TIRED OF FIGHTING FOR ONE THING OVER AND OVER AGAIN....THIOS SO ANNOYING I DONT HAVE A PHONE AS WE SPEAK MY LIFE STUCKED ....I DONT KNW .....

it is not my problem that samsung A15 is now discontinued ...i cannot downgrade never they must give me samsung A16 then i will top up with whatever amount they add with i mean de is no cellphone that range the same amount withsamsungA15 in thei stores iv checked all over ...if i can downgrade meaning i can also upgarde...no one is living to downgrade in life never .....and if they cant give me A16 pls cancel this whole contract without any penalty fee...its not my fault here thren i will move to another servce provider coz u guys dont know what u r doing there..M TIRED