MM
Motlalepule M
1 reviews | Active since Feb 2026
11 Feb 2026, 11:59
Insurance Claim
Good day,
I did a loss claim and sent everything through but I am surprised that I am getting calls regarding outstanding payment instead of feedback on the insurance claim done. Last person I spoke to told me they will keep on calling after i mentioned to her that i will make the outstanding payment as soon as i am given feedback on my claim. I understand they say 1-30 days turnaround time but during that time, no communication done, I dont even know if all the submitted documents are everything needed, and is it 30 days turnaround time or 30 days is the maximum time for claims to be processed?
Helpful (0)
Replies (5)0
Replies (5)
Foneyam's replyOfficial
11 Feb 2026, 17:03Hello Motlalepule,
As per our telephonic conversation, please provide us with all relevant documentation for further assistance.
Sincerely
FoneYam Customer Services
As per our telephonic conversation, please provide us with all relevant documentation for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's reply11 Feb 2026, 17:03
Official
Hello Motlalepule,
As per our telephonic conversation, please provide us with all relevant documentation for further assistance.
Sincerely
FoneYam Customer Services
As per our telephonic conversation, please provide us with all relevant documentation for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
12 Feb 2026, 12:28Hello Motlalepule,
As per our telephonic conversation, please provide us with all relevant documentation for further assistance.
Sincerely
FoneYam Customer Services
As per our telephonic conversation, please provide us with all relevant documentation for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's reply12 Feb 2026, 12:28
Official
Hello Motlalepule,
As per our telephonic conversation, please provide us with all relevant documentation for further assistance.
Sincerely
FoneYam Customer Services
As per our telephonic conversation, please provide us with all relevant documentation for further assistance.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
12 Feb 2026, 12:47Hello Motlalepule,
As per our recent telephonic conversation, we confirm that the documents have been received and will be forwarded to the relevant department for further review.
Please note that our claims department’s turnaround time is 1–30 days to provide an outcome after all required documents have been successfully received and reviewed.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we confirm that the documents have been received and will be forwarded to the relevant department for further review.
Please note that our claims department’s turnaround time is 1–30 days to provide an outcome after all required documents have been successfully received and reviewed.
Sincerely
FoneYam Customer Services
Foneyam's reply12 Feb 2026, 12:47
Official
Hello Motlalepule,
As per our recent telephonic conversation, we confirm that the documents have been received and will be forwarded to the relevant department for further review.
Please note that our claims department’s turnaround time is 1–30 days to provide an outcome after all required documents have been successfully received and reviewed.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we confirm that the documents have been received and will be forwarded to the relevant department for further review.
Please note that our claims department’s turnaround time is 1–30 days to provide an outcome after all required documents have been successfully received and reviewed.
Sincerely
FoneYam Customer Services
MM
Motlalepule M's updateReviewer Update
12 Feb 2026, 14:32I hope the 30 days turnaround time has already started on 04/02/2026 (the day I submitted my claim at Ackermans Vaal Gate, called in to block phone and gathered all documents needed). It is really not my fault that my documents were not submitted on time, so please kindly also respect my time. Thank you very much to Anastacia for the kindness.
MM
Motlalepule M's update12 Feb 2026, 14:32
Reviewer Update
I hope the 30 days turnaround time has already started on 04/02/2026 (the day I submitted my claim at Ackermans Vaal Gate, called in to block phone and gathered all documents needed). It is really not my fault that my documents were not submitted on time, so please kindly also respect my time. Thank you very much to Anastacia for the kindness.
Foneyam's replyOfficial
12 Feb 2026, 16:31Hello Motlalepule,
We can confirm that the matter has been resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
We can confirm that the matter has been resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
Foneyam's reply12 Feb 2026, 16:31
Official
Hello Motlalepule,
We can confirm that the matter has been resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
We can confirm that the matter has been resolved based on the feedback provided.
Sincerely
FoneYam Customer Services