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Valanthia P

1 reviews | Active since Oct 2018

02 Apr 2025, 11:44

In March 2024, I paid R800 and R229 monthly for a phone under a "promotion

In March 2024, I paid R800 and R229 monthly for a phone under a "promotion." It was ****** in August. Ackerman referred me to Foneyam, where I learned it was a rental without insurance, though this was never explained. They insist I pay a R1370 cancellation fee or continue payments, despite months already paid. I asked for a contract, they claimed I signed but never sent proof. Balance statements were also denied. Reporting the theft was met with rudeness, and even now, they hold me liable for a phone I don’t have or a contract I never received.

0
Replies (8)
Foneyam
Foneyam's reply03 Apr 2025, 10:46
Official
Hello Valanthia,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Servic
VP
Valanthia P's update03 Apr 2025, 11:02
Reviewer Update
I just need you to to be honest and transparent because you **** not just to me but to a lot of us, and we are not protected imagine I should now pay this I don't even have a phone I was ****** and traumatised and you showed no compassion, I just want that off my name that's all because I know I was paying I even felt like reporting it to the ombudsman
Foneyam
Foneyam's reply03 Apr 2025, 12:07
Official
Hello Valanthia,                                                                                                                                                                                      

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services
VP
Valanthia P's update03 Apr 2025, 12:17
Reviewer Update
Whe. My dears because I have bee. Waiting for a call give me a number to call back, because I have true caller
Foneyam
Foneyam's reply03 Apr 2025, 17:21
Official
Hello Valanthia,                                                                                                                                                                                      

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you, alternatively you may contact our calls center on ***or email ***.                                                                                                                            
Sincerely                                                                                         
FoneYam Customer Services
VP
Valanthia P's update03 Apr 2025, 17:25
Reviewer Update
Is your number a *** number
Foneyam
Foneyam's reply08 Apr 2025, 11:29
Official
Hello Valanthia,                                                                                                                                                                                      

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you, alternatively you may contact our calls center on ***or email ***.                                                                                                                            
Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply10 Apr 2025, 09:22
Official
Hello Valanthia,                                                                                                                                                                                      

We have attempted to make contact with you on 4 attempts with no success.

Kindly note that your query will be considered as resolved, you may contact our calls center on ***or email ***.   
                                                                                                                           
Sincerely                                                                                         
FoneYam Customer Services