I'm writing to express my disappointment with Zanele, a consultant from Foneyam, who was rude and unhelpful when I tried to claim my insured phone on August 27, 2024, at Ackermans Atteridgeville

I'm writing to express my disappointment with Zanele, a consultant from Foneyam, who was rude and unhelpful when I tried to claim my insured phone on August 27, 2024, at Ackermans Atteridgeville. Despite having a voucher from Holland Insurance, Zanele yelled at me, claiming I should know their policies. She transferred me multiple times, refusing to provide assistance or connect me with a supervisor. Her behavior was embarrassing, especially since the store phone was on loudspeaker. Fortunately, the Ackermans store manager helped me after I contacted Holland Insurance again. However, I believe Foneyam needs to train their staff, especially Zanele, on customer service principles and insurance processes to prevent similar experiences in the future.