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Roberto R

1 reviews | Active since Aug 2025

18 Aug 2025, 11:23

Im upset !!!!

Pathetic service logged a claim on monday submitted documents and as i lost my id aswell these peopl tell me i still need a certified copy of it even after submitting affidavit...7 days later no response

0
Replies (8)
RR
Roberto R's update18 Aug 2025, 16:33
Reviewer Update
5 hours later and they still havent rep****; on payment day 3 days before they send a payment reminder but no real concern for their customers in times of need
Foneyam
Foneyam's reply19 Aug 2025, 12:50
Official
Hello Roberto,
 
 Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
 We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
 Sincerely                                                                                         
 FoneYam Customer Services
Foneyam
Foneyam's reply19 Aug 2025, 13:01
Official
 Hello Roberto, 

We’ve attempted to reach you but were unable to make contact

Please advise on a convenient time to call you.
 Sincerely                                                                                         

FoneYam Customer Service 
RR
Roberto R's update19 Aug 2025, 14:26
Reviewer Update
Round 2 of bad customer service still waiting for the supervisor's call after a s#@! Experience with Lauwkazi who doesnt even know the basics of insurance or financial service... at this point i might just claim my money back right? Cause the device is needed for work purposes i cant!!! Just replace the damb thung stop bluffing!!!
RR
Roberto R's update19 Aug 2025, 16:12
Reviewer Update
Still waiting for your call!!! After speaking to yet another useless Ricardo who still went "ag jirre" in the background... jesus!!! Ive worked in insurance before... and this is ridiculous
RR
Roberto R's update19 Aug 2025, 16:12
Reviewer Update
Definitely taking this to the ombudsman
Foneyam
Foneyam's reply19 Aug 2025, 17:35
Official
Hello Roberto, 

As per telephonic conversation we can confirm that your matter is still under review.

Sincerely                                                                                         

FoneYam Customer Service 
Foneyam
Foneyam's reply20 Aug 2025, 12:00
Official
Hello Roberto,  
 
Based on the feedback we have provided telephonically, we can confirm that your query has been resolved.
 
Thank you for affording us the opportunity to assist.
 Sincerely                                                                                         

FoneYam Customer Service