JW
Jamie W
1 reviews | Active since Jan 2026
21 Jan 2026, 10:46
I'm still waiting on the phone
I'm still waiting for my phone it's been 2 week and I did pay the phone on the 7 but still nothing
Helpful (0)
Replies (4)0
Replies (4)
Foneyam's replyOfficial
21 Jan 2026, 15:50Hi Jamie,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply21 Jan 2026, 15:50
Official
Hi Jamie,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
21 Jan 2026, 16:30Hi Delcelia,
Thank you for taking my call and allowing me to assist you.
As discussed, your claim has been received and is in a pending outcome status.
The claims turn around time is 30 days and the outcome will be sent to the alternative number provided when you submitted the claim.
Please ensure your documentation has been sent to *** and that you remain up to date with your rental payments
Documentation required:
1. Affidavit with date and description of incident
2. Affidavit must include: Full name, Surname, ID or Passport no., FoneYam Cellphone no, IMEI no. of the device and SAPS case no.
3. Certified copy of your ID or Passport
Kindly note that your query will be considered as resolved, should you require any further assistance please do not hesitate to contact us at ***or via ***
Kind regards,
FoneYam Customer Service
Thank you for taking my call and allowing me to assist you.
As discussed, your claim has been received and is in a pending outcome status.
The claims turn around time is 30 days and the outcome will be sent to the alternative number provided when you submitted the claim.
Please ensure your documentation has been sent to *** and that you remain up to date with your rental payments
Documentation required:
1. Affidavit with date and description of incident
2. Affidavit must include: Full name, Surname, ID or Passport no., FoneYam Cellphone no, IMEI no. of the device and SAPS case no.
3. Certified copy of your ID or Passport
Kindly note that your query will be considered as resolved, should you require any further assistance please do not hesitate to contact us at ***or via ***
Kind regards,
FoneYam Customer Service
Foneyam's reply21 Jan 2026, 16:30
Official
Hi Delcelia,
Thank you for taking my call and allowing me to assist you.
As discussed, your claim has been received and is in a pending outcome status.
The claims turn around time is 30 days and the outcome will be sent to the alternative number provided when you submitted the claim.
Please ensure your documentation has been sent to *** and that you remain up to date with your rental payments
Documentation required:
1. Affidavit with date and description of incident
2. Affidavit must include: Full name, Surname, ID or Passport no., FoneYam Cellphone no, IMEI no. of the device and SAPS case no.
3. Certified copy of your ID or Passport
Kindly note that your query will be considered as resolved, should you require any further assistance please do not hesitate to contact us at ***or via ***
Kind regards,
FoneYam Customer Service
Thank you for taking my call and allowing me to assist you.
As discussed, your claim has been received and is in a pending outcome status.
The claims turn around time is 30 days and the outcome will be sent to the alternative number provided when you submitted the claim.
Please ensure your documentation has been sent to *** and that you remain up to date with your rental payments
Documentation required:
1. Affidavit with date and description of incident
2. Affidavit must include: Full name, Surname, ID or Passport no., FoneYam Cellphone no, IMEI no. of the device and SAPS case no.
3. Certified copy of your ID or Passport
Kindly note that your query will be considered as resolved, should you require any further assistance please do not hesitate to contact us at ***or via ***
Kind regards,
FoneYam Customer Service
JW
Jamie W's updateReviewer Update
22 Jan 2026, 08:15This is the Gmail I used to send my documents delft nex.indawo ***
JW
Jamie W's update22 Jan 2026, 08:15
Reviewer Update
This is the Gmail I used to send my documents delft nex.indawo ***
Foneyam's replyOfficial
22 Jan 2026, 10:45Hi Jamie,
As per our telephonic conversation with the rental account holder, there are details missing form the documents which have been provided.
Kindly provide the relevant information and resubmit your documentation to ***. The claims turn around time is 30 days and the outcome will be sent to the alternative number provided when you submitted the claim.
Kindly note that your query will be considered as resolved, should you require any further assistance please do not hesitate to contact us at ***or via ***
Sincerely
FoneYam Customer Service
As per our telephonic conversation with the rental account holder, there are details missing form the documents which have been provided.
Kindly provide the relevant information and resubmit your documentation to ***. The claims turn around time is 30 days and the outcome will be sent to the alternative number provided when you submitted the claim.
Kindly note that your query will be considered as resolved, should you require any further assistance please do not hesitate to contact us at ***or via ***
Sincerely
FoneYam Customer Service
Foneyam's reply22 Jan 2026, 10:45
Official
Hi Jamie,
As per our telephonic conversation with the rental account holder, there are details missing form the documents which have been provided.
Kindly provide the relevant information and resubmit your documentation to ***. The claims turn around time is 30 days and the outcome will be sent to the alternative number provided when you submitted the claim.
Kindly note that your query will be considered as resolved, should you require any further assistance please do not hesitate to contact us at ***or via ***
Sincerely
FoneYam Customer Service
As per our telephonic conversation with the rental account holder, there are details missing form the documents which have been provided.
Kindly provide the relevant information and resubmit your documentation to ***. The claims turn around time is 30 days and the outcome will be sent to the alternative number provided when you submitted the claim.
Kindly note that your query will be considered as resolved, should you require any further assistance please do not hesitate to contact us at ***or via ***
Sincerely
FoneYam Customer Service