TS
Thabiso S
1 reviews | Active since Sept 2025
15 Sept 2025, 09:09
I'm not happy with the help they give
I lost my phone on the 10th of September and I give all the requirements to phoneyam on Gmail and they telling me I must wait for my claim in 5-7 busy days and I already paid for the phone on the 9th I mean I'm not supposed to wait that long for a phone I paid and still paying for it
Helpful (0)
Replies (4)0
Replies (4)
Foneyam's replyOfficial
15 Sept 2025, 13:42Hello Thabiso ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply15 Sept 2025, 13:42
Official
Hello Thabiso ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
15 Sept 2025, 13:45Hello Thabiso,
Thank you for the information provided. We are currently awaiting the remaining details in order to proceed with your query.
Sincerely
FoneYam Customer Services
Thank you for the information provided. We are currently awaiting the remaining details in order to proceed with your query.
Sincerely
FoneYam Customer Services
Foneyam's reply15 Sept 2025, 13:45
Official
Hello Thabiso,
Thank you for the information provided. We are currently awaiting the remaining details in order to proceed with your query.
Sincerely
FoneYam Customer Services
Thank you for the information provided. We are currently awaiting the remaining details in order to proceed with your query.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
16 Sept 2025, 13:58Hello Thabiso,
As per telephonic conversation with the rental account holder we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
Sincerely
FoneYam Customer Services
As per telephonic conversation with the rental account holder we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
Sincerely
FoneYam Customer Services
Foneyam's reply16 Sept 2025, 13:58
Official
Hello Thabiso,
As per telephonic conversation with the rental account holder we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
Sincerely
FoneYam Customer Services
As per telephonic conversation with the rental account holder we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
16 Sept 2025, 16:18Hello Thabiso,
Based on the feedback during the telephonic interaction and your account status we can confirm that your matter has been resolved.
Sincerely
FoneYam Customer Service
Based on the feedback during the telephonic interaction and your account status we can confirm that your matter has been resolved.
Sincerely
FoneYam Customer Service
Foneyam's reply16 Sept 2025, 16:18
Official
Hello Thabiso,
Based on the feedback during the telephonic interaction and your account status we can confirm that your matter has been resolved.
Sincerely
FoneYam Customer Service
Based on the feedback during the telephonic interaction and your account status we can confirm that your matter has been resolved.
Sincerely
FoneYam Customer Service