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MN
Mbali N

1 reviews | Active since Jan 2026

05 Jan 2026, 00:08

I'm disappointed with their customer service

I submitted a claim and they said I must wait 5-7 days and I did and still got no response and now I wrote another email and they are telling me I must re-send my documents and now I'm worried because I don't know whether I'll have to wait another 7 days and living without a phone is impossible I have no outstanding amount and have only one month to pay and then my contract comes to an end . I can't reach them when I call them it keeps saying I must enter my ID number followed by the # key and when I do that it keeps repeating the same thing . I'm so worried

0
Replies (6)
Foneyam
Foneyam's reply06 Jan 2026, 13:24
Official
Hello Mbali,
 
 Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                               
 We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
 Sincerely                                                                                         
 FoneYam Customer Services
Foneyam
Foneyam's reply06 Jan 2026, 17:46
Official
Hello Mbali,

As discussed telephonically, your complaint has been closed.

Once you have all the relevant information to re-log your claim, please give us a call on ***. We’ll be happy to assist you further.

 Sincerely                                                                                         
 FoneYam Customer Services
MN
Mbali N's update08 Jan 2026, 17:39
Reviewer Update
I have been trying to call as discussed telephonically and had no luck reaching you'll so I have submitted another email to re-log the claim because you'll are not reachable via phone call . Hopefully everything is now okay I can have hope to get another device 😔😔 I just have only one month to pay for my contract to come to an end
MN
Mbali N's update10 Jan 2026, 08:48
Reviewer Update
Hopefully by emailing my updated documents you guys won't say that the time has run out 😓
MN
Mbali N's update13 Jan 2026, 04:05
Reviewer Update
Hi please respond I'm worried serious
Foneyam
Foneyam's reply18 Jan 2026, 10:24
Official
Hello Mbali,

As discussed telephonically, we can confirm the matter has been resolved.

Sincerely,
FoneYam Customer Service