i want my services back or terminate y ontract

I paid my phone on the 15/11/2025 till today i have been sent around .Don't tell me about their contact center that is always not available.But you miss a payment they call you every 2 minutes and ask you rudely when do you think you will make a payment and they will tell you "we will call you until you pay'" funny enough i made a payment and calls stopped but my phone is not on and they saying they cant see my payment but calls have stopped ,one agent will say this will be resolved within 24 hours the other 48 working hours now today im told this is a missing payment query it will take 5-7 working days . That means it will be Tim for me to pay again but i would have not used the phone . What kind of **** are you running .I need someone to sort this out . If you dare **** me shem wow cause i did not even understand why would you ask for a 3 month bank statement bit i have sent a proof of payment kanti nenzani apho