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SK
Shirley K

1 reviews | Active since Jun 2024

10 Mar 2025, 12:06

I need to know what happened with my phone

Subject: Complaint Regarding Delayed Repair of Samsung A05s – No Feedback Received

Dear HelloPeter Team,

I am writing to formally raise a complaint regarding the poor service I have experienced with PEP and Fone Yam concerning my Samsung A05s repair.

On December 19, 2024, I returned my phone to PEP for repairs via Fone Yam. Since then, I have not received any feedback regarding the status of my device, despite my repeated attempts to follow up. This delay has caused me great inconvenience, and the lack of communication is highly unprofessional.

I kindly request urgent assistance in resolving this matter. I would appreciate a clear update on the status of my phone and an estimated timeline for its return. If the repair cannot be completed within a reasonable time, I would like to discuss a refund or replacement.

I trust that you will escalate this issue with PEP and Fone Yam to ensure a swift resolution. I look forward to your prompt response.

Best regards, [Shirley khambane] [***] ***

0
Replies (7)
Foneyam
Foneyam's reply10 Mar 2025, 14:51
Official
Hello Shirley,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
SK
Shirley K's update10 Mar 2025, 14:54
Reviewer Update
I hope it will be soon because am tired with your poor service
Foneyam
Foneyam's reply10 Mar 2025, 15:59
Official
Hello Shirley,


 We have attempted to make contact with you with no success.
 
 Please advise on a convenient time to call you.                                                                                                                             
 
 Sincerely                                                                                         
 FoneYam Customer Services

SK
Shirley K's update10 Mar 2025, 16:04
Reviewer Update
Which contact did you use because I didn't see a miss call
Foneyam
Foneyam's reply12 Mar 2025, 16:06
Official
Hello Shirley,
  
  Thank you for affording us the opportunity to assist.
 
 Please be advised that we have escalated the matter to the relevant department, contact will be made with you regarding the matter at hand.
  
 Sincerely                                                                                         

FoneYam Customer Service

Foneyam
Foneyam's reply14 Mar 2025, 15:02
Official
Hello Shirley,
  
Thank you for affording us the opportunity to assist.
 
Please be advised that your complaint is still under review.
  
 Sincerely                                                                                         

Foneyam
Foneyam's reply09 Apr 2025, 16:51
Official
Hello  Shirley,  
 
As per our telecoms, we can confirm that your query has been resolved.
 
Thank you for affording us the opportunity to assist.
 
Sincerely                                                                                         

FoneYam Customer Service