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Palesa
1 reviews | Active since May 2025
13 Apr 2026, 17:08
I need my device
Please advise to why I have not received feedback. Anastacia called time and again after I complained about the decline of my insurance claim, as it turned out the case number was incorrect and was resubmitted on the 19th or 20th of March. I called and was advised that I need to wait another 30 days. To date, no call or email to advise regarding the claim, as I paid for March. Insurance cover needs to come to the party, as I am a paying customer with insurance included in the monthly pay. i need the phone.
Helpful (0)
Replies (4)0
Replies (4)
Foneyam's replyOfficial
14 Apr 2026, 10:37Hi Palesa,
Thank you for writing in regarding your insurance claim.
A member of our team is trying to reach you on the numbers provided however unsuccessfully.
We will continue to try and contact you. Please do let us know when would be a good time to reach you.
Looking forward to hearing from you.
Regards,
Foneyam Customer Services
Thank you for writing in regarding your insurance claim.
A member of our team is trying to reach you on the numbers provided however unsuccessfully.
We will continue to try and contact you. Please do let us know when would be a good time to reach you.
Looking forward to hearing from you.
Regards,
Foneyam Customer Services
Foneyam's reply14 Apr 2026, 10:37
Official
Hi Palesa,
Thank you for writing in regarding your insurance claim.
A member of our team is trying to reach you on the numbers provided however unsuccessfully.
We will continue to try and contact you. Please do let us know when would be a good time to reach you.
Looking forward to hearing from you.
Regards,
Foneyam Customer Services
Thank you for writing in regarding your insurance claim.
A member of our team is trying to reach you on the numbers provided however unsuccessfully.
We will continue to try and contact you. Please do let us know when would be a good time to reach you.
Looking forward to hearing from you.
Regards,
Foneyam Customer Services
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Palesa's updateReviewer Update
14 Apr 2026, 12:33Why only be told that I need to log a claim on the website when i sent all the documentation requested, 1st it was the decline due to my details not being visible and told to open a case. I did exactly that, and then today I called back due to a missed call, and then told my documents would just be on there, and there would be no reply if I do not submit a claim. and then had to submit again by logging a claim almost 2 months later. wort service ever
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Palesa's update14 Apr 2026, 12:33
Reviewer Update
Why only be told that I need to log a claim on the website when i sent all the documentation requested, 1st it was the decline due to my details not being visible and told to open a case. I did exactly that, and then today I called back due to a missed call, and then told my documents would just be on there, and there would be no reply if I do not submit a claim. and then had to submit again by logging a claim almost 2 months later. wort service ever
Foneyam's replyOfficial
15 Apr 2026, 11:55Hi Palesa,
Thank you for calling in to discuss your claim. Our team has once again tried to reach you but unsuccessfully.
We can confirm that your claim has been logged. You may proceed to upload your documents that was redone via our website, thereafter communication will be sent to the alternative number you provided during the claim submission.
Should you request any other assistance, please do not hesitate to reach us on ***, and one of our team members will be happy to guide you.
Wishing you a great day further.
Regards,
FoneYam Customer Service
Thank you for calling in to discuss your claim. Our team has once again tried to reach you but unsuccessfully.
We can confirm that your claim has been logged. You may proceed to upload your documents that was redone via our website, thereafter communication will be sent to the alternative number you provided during the claim submission.
Should you request any other assistance, please do not hesitate to reach us on ***, and one of our team members will be happy to guide you.
Wishing you a great day further.
Regards,
FoneYam Customer Service
Foneyam's reply15 Apr 2026, 11:55
Official
Hi Palesa,
Thank you for calling in to discuss your claim. Our team has once again tried to reach you but unsuccessfully.
We can confirm that your claim has been logged. You may proceed to upload your documents that was redone via our website, thereafter communication will be sent to the alternative number you provided during the claim submission.
Should you request any other assistance, please do not hesitate to reach us on ***, and one of our team members will be happy to guide you.
Wishing you a great day further.
Regards,
FoneYam Customer Service
Thank you for calling in to discuss your claim. Our team has once again tried to reach you but unsuccessfully.
We can confirm that your claim has been logged. You may proceed to upload your documents that was redone via our website, thereafter communication will be sent to the alternative number you provided during the claim submission.
Should you request any other assistance, please do not hesitate to reach us on ***, and one of our team members will be happy to guide you.
Wishing you a great day further.
Regards,
FoneYam Customer Service
P
Palesa's updateReviewer Update
15 Apr 2026, 18:02It is not possible to have a great day or evening with the inconvenience.
Lack of communication is the 1st. After resending, no communication was received. Then, after I call, I am told to go to the website and load the documents. I was ****** on 26/02/2026, and to date, I still have to enquire further. Each time I complain, that is the time I get a call. So much for a service that we pay for and have to pray to be assisted.
Lack of communication is the 1st. After resending, no communication was received. Then, after I call, I am told to go to the website and load the documents. I was ****** on 26/02/2026, and to date, I still have to enquire further. Each time I complain, that is the time I get a call. So much for a service that we pay for and have to pray to be assisted.
P
Palesa's update15 Apr 2026, 18:02
Reviewer Update
It is not possible to have a great day or evening with the inconvenience.
Lack of communication is the 1st. After resending, no communication was received. Then, after I call, I am told to go to the website and load the documents. I was ****** on 26/02/2026, and to date, I still have to enquire further. Each time I complain, that is the time I get a call. So much for a service that we pay for and have to pray to be assisted.
Lack of communication is the 1st. After resending, no communication was received. Then, after I call, I am told to go to the website and load the documents. I was ****** on 26/02/2026, and to date, I still have to enquire further. Each time I complain, that is the time I get a call. So much for a service that we pay for and have to pray to be assisted.