I lost my phone and I made a claim now they tell me I have to wait for 30 days without any valid reason

Item: Foneyam
Rating: 1
Author: Tebogo K

I lost my phone and I made a claim now they tell me I have to wait for 30 days without any valid reason. The stuff is very rude and unprofessional especially Yonela and Bulelani ***iya. If they don't want to replace us they can just say so from the start.

Helpful (0)

Replies (3)

Foneyam's replyOfficial

21 Jan 2026, 14:00

Hello Tebogo,

Thank you for getting in touch with us to raise your concerns.

We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Service

Foneyam's reply21 Jan 2026, 14:00

Official

Foneyam's replyOfficial

21 Jan 2026, 14:01

Hello Tebogo,

We have attempted to contact you with no success.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services

Foneyam's reply21 Jan 2026, 14:01

Official

Hello Tebogo,

We have attempted to contact you with no success.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services

Foneyam's replyOfficial

22 Jan 2026, 11:35

Hello Tebogo,

As per our telephonic conversation we can confirm that this matter has been resolved.

Thank you for affording us the opportunity to assist you.

Sincerely
FoneYam Customer Services

Foneyam's reply22 Jan 2026, 11:35

Official

Hello Tebogo,

As per our telephonic conversation we can confirm that this matter has been resolved.

Thank you for affording us the opportunity to assist you.

Sincerely
FoneYam Customer Services