I lost my phone 14th Feb submitted an claim on the 16th Feb only got contacted last week thanks to Hello Peter, the lady said I should resubmit documents and she'll contact me the next morning and yet I'm still waiting on that call

I lost my phone 14th Feb submitted an claim on the 16th Feb only got contacted last week thanks to Hello Peter, the lady said I should resubmit documents and she'll contact me the next morning and yet I'm still waiting on that call. They keep on saying they trying to make call me with no success but I never received any calls nor missed calls 😡 *** FONEYAM try again