I am a foneyam customer for 10 months now I have submitted a claim on my ****** phone after getting all the documents required and a SAPS case number, it's almost 2weeks now there is no response from them and when I track my claim status it says cancelled

I am a foneyam customer for 10 months now I have submitted a claim on my ****** phone after getting all the documents required and a SAPS case number, it's almost 2weeks now there is no response from them and when I track my claim status it says cancelled with no reason when I call them they drop the calls then this one guy answered and was very rude I just need communication from them and an explanation as to why the claim is cancelled the next payment date is due today 19-08-2026 and I am not willing to pay until I get answers from them.I can confidently say that foneyam customer service is very bad and would not recommend it to anyone.