Horrible Services

The insurance claim for this company is unbearable they have poor communication and are not helpful i was ****** on the 22nd of February and lost my phone i went to the police station and made an affidative with all the required information including The ITC number incident number id number IMEI number as well as the contract cellphone number and a copy of my ID certified i sent all this via email and got a response saying the claim takes up to 30 days ... today i receive an sms saying my claim has been cancelled when I call yo find out why they're saying the affirmative does not have the IMEI number i need to go and make a new one ... how is it possible and why does their claim take up to 30 days so much inconvenience from the foneyam retailers and their level of poor communication is highly unacceptable how can I stay for over 30 days without a phone that i paid for and then at the end of the day you still have to pay for that cellphone ...they are just making excuses to prolong our claims which selfish and unfair the only thing they care about is payment but do not know how to put their customers first foneyam retail offers very poor quality of services it is so inconvenient and unprofessional.