Horrible service provider, they don't treat their customers fairly.

I am seriously frustrated with how things are done at FoneYam. They have poor customer service and the consultants are rude. If you do receive a friendly agent, consider yourself lucky. I had previously requested for my payment date to be moved to the last day of the month because that is when i receive my salary. To my surprise, that never happened my phone got locked on the 21st. Last month when this happened i called the call centre and the gentleman i spoke to was very rude and dismissive. When I asked for his name and surname he told me the company does not allow them to furnish me with his and surname. The reviews already are horrible and im surprised nothing is being done to improve the service. My phone is now locked and i had asked for my payment date to be moved, i dont know how will be able to pay when it's the middle of the month and someone did not do what i had asked for. I would not recommend FoneYam to anyone, its a tedious process just get the call centre agents to correctly assist you. Now im stuck with a problem wich i had asked to be rectified, and now im inconvenienced. I know the response will be that they will get in contact with me, but how will that be possible when the phone is locked. They don't even have inApp support, which would make it easier for us to chat to an agent when your phone is locked and you are unable to call.