LG
Lebohang G
1 reviews | Active since Jun 2024
06 Jun 2024, 15:04
HORRIBLE SERVICE
Foneyam is a very poor company! I went to buy a phone on Pep store only for this young lady to convince me to take their contract in which she did not explain was a rental mind you and to my surprise I receive an sms that informs me I'm required to pay an additional R144 that is due on the 7th of June on top of the R720 that I already payed on the 31st of May and only after will I be required to pay the R270 monthly as explained but she also said nothing of me having to return the phone after 24 months and now I'm being told that if I want to keep the phone I must pay R1200+! This company does not deserve to exist
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Replies (2)0
Replies (2)
Foneyam's replyOfficial
19 Sept 2024, 09:14Hello Lebohang,
Thank you for getting in touch with us to raise your concern.
We understand how frustrating this situation must be for you and we are here to help. Although we provide all the information during the application, including that FoneYam is a rental product, we always strive to improve our communication.
We have reached out to you via email to assist you with your query.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concern.
We understand how frustrating this situation must be for you and we are here to help. Although we provide all the information during the application, including that FoneYam is a rental product, we always strive to improve our communication.
We have reached out to you via email to assist you with your query.
Sincerely
FoneYam Customer Services
Foneyam's reply19 Sept 2024, 09:14
Official
Hello Lebohang,
Thank you for getting in touch with us to raise your concern.
We understand how frustrating this situation must be for you and we are here to help. Although we provide all the information during the application, including that FoneYam is a rental product, we always strive to improve our communication.
We have reached out to you via email to assist you with your query.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concern.
We understand how frustrating this situation must be for you and we are here to help. Although we provide all the information during the application, including that FoneYam is a rental product, we always strive to improve our communication.
We have reached out to you via email to assist you with your query.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
23 Sept 2024, 11:23Hello Lebohang,
Our attempts to contact you via telephone and email has been unsuccessful therefore we have closed this matter on our side.
Sincerely,
FoneYam Customer Service
Our attempts to contact you via telephone and email has been unsuccessful therefore we have closed this matter on our side.
Sincerely,
FoneYam Customer Service
Foneyam's reply23 Sept 2024, 11:23
Official
Hello Lebohang,
Our attempts to contact you via telephone and email has been unsuccessful therefore we have closed this matter on our side.
Sincerely,
FoneYam Customer Service
Our attempts to contact you via telephone and email has been unsuccessful therefore we have closed this matter on our side.
Sincerely,
FoneYam Customer Service