Great Service

I would like to extend my gratitude to a consultant by the name of Sharde Boks Employee Number: 4498

After having such a battle because of *********** consultants at FoneYam Customer Service Sharde took it upon herself to resolve my claim.

After my device got ****** on the 7th of December and obtaining the ITC number was very challenging especially because a cashier at PEP Jhb Cbd Fox was to lazy to pick up the phone and call in to inform them that I will be using a different SIM card in slot 1 and not the sim that came with the phone. This resulted in me being sent pillar to post but I eventually went again to police station and was assisted gracefully.

Within 24hrs after sending all relevant documents, and calling in to check the progress and sms came in telling me I can collect. So thank you Sharde Boks for taking the initiative to assist me🫶🏽💞 otherwise I was never going to be helped since the consultants at phone like to make you go around in circles as if I’m bored or have plenty time on my hands.

Thank you Sharde