Frustrating Experience with Lost Phone Claim

I'm extremely disappointed with the service I've received from FoneYam regarding my lost Samsung A05 phone. Here's a timeline of events:

- March 30, 2025: Lost my phone. - March 30-31, 2025: Tried calling FoneYam call center multiple times but couldn't get through. - March 31, 2025: Visited Vodacom store to lock my phone and filed a police report. - April 2, 2025: Sent an email to FoneYam detailing my loss and requesting a claim. No response. - April 10, 2025: Called FoneYam again, after which I received an SMS requesting the SAPS case number. - April 15, 2025: Received an email from FoneYam requesting a certified ID copy, which I promptly sent.

It's now [Current Date] and I've heard nothing further. No updates on the claim's progress, no communication whatsoever. I'm frustrated and disappointed in the lack of service and transparency.

I expect better communication and a faster claims process, especially considering I followed all the necessary steps. Hopefully, FoneYam takes customer feedback seriously and improves their service.

Sikelelwa