Formal Complaint Regarding Misleading Contract Terms and Poor Customer Service

Dear Foneyam Customer Service,

I am writing to formally express my extreme frustration and anger regarding the misleading information I received during the purchase process of my contract through PEP Cell in Atlantis. When I inquired about the contract, I was assured by the salesperson that it would only last for 6 months, after which the phone would be fully mine. However, to my shock and disappointment, I later discovered that the contract is actually for 12 months, and there is an additional "buying fee" that I need to pay before the phone will be mine.

I find this situation completely unacceptable, as I was given false information at the point of sale. To make matters worse, every time I call your call center to resolve the issue, I am provided with different, contradictory stories. This inconsistency only adds to my frustration and leaves me feeling disrespected as a customer.

I am now left feeling as though Foneyam’s intention is to mislead and extract as much money as possible from customers, without transparency or honesty. My colleagues are also aware of my frustrations, and I would not recommend this company to anyone, especially given the deceptive nature of the contract terms.

I demand an immediate resolution to this matter, and I expect a clear explanation of the contract terms, as well as a possible solution to rectify the misleading information provided to me at the time of purchase.

If I do not receive a satisfactory response, I will be forced to escalate this issue to the relevant consumer protection authorities.