LM
Linda M
1 reviews | Active since Feb 2021
27 Jul 2024, 20:53
Foni Yam is a ****
Please don’t take a contract with Foni Yam. I was just **** to by the agents saying I can pay off the phone in installments only to find out I am renting the phone??? At double the value??? They don’t even mention that you have to return the device🥲🥲🥲
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Foneyam's replyOfficial
11 Oct 2024, 09:32Good day Linda,
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concern.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We can confirm that your query has been resolved.
Sincerely
FoneYam Customer Services
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concern.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We can confirm that your query has been resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply11 Oct 2024, 09:32
Official
Good day Linda,
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concern.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We can confirm that your query has been resolved.
Sincerely
FoneYam Customer Services
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concern.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We can confirm that your query has been resolved.
Sincerely
FoneYam Customer Services