Foneyam's incompetence.

I received a call from Dylan on Saturday apologizing for the delay of unlocking my phone, he advised that it will be escalated to a department (which he did not provide the name of the department) and mentioned that he is expediting it, and it will take 48 hours which is by Tuesday my phone may be unlocked. I received emails from Lushe Wenn saying the same thing as Dylan, I also received an email from Shile Qwanya, and an email from Akhona Sonyabashe saying the same thing. Now I am receiving an email from Nomfanelo Nodipa saying my issue has been escalated to the nameless department and it will NOW take 5-7 working days. What kind of incompetency is this? How am I going to continue doing business with such a deceiving company? All they know how to do is do give you a calland email, apologize and lie to their customers. I really really REGRET doing business with Foneyam, this has been going on for far to long. I have done my part, what's so difficult with them doing their own part? I wish people can learn from my experience and never trust Foneyam or do business with them. They don't care about their customers, they only care about the money they get from you. NB: DO NOT DO BUSINESS WITH FONEYAM #cancelFoneyam.