NB
Nduduzo B
1 reviews | Active since Dec 2011
14 Apr 2026, 13:21
Foneyami Insurance Claims
I send all my claims at foneyami insurance as I was ****** and they took my phone sent everything, after 2 weeks, I received a message that I need to make payments and I did that, onether two weeks nothing happend I decided to call to find out which I was told I must re send the documents with It number from MTN which I did phoned and I resent all documents to phoneyami it almost 2 weeks now they have not come back to me, and I'm loosing out as I use the phone to study sometimes they service is so bad, I need them to replace my phone or cancel my contract as I have been waiting for so long, my account ref is ***
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Foneyam's replyOfficial
14 Apr 2026, 17:05Hi Nozipho,
Thank you for taking my call today to discuss your insurance claim.
As discussed, the incident date, incident details, ID number, FoneYam number received with your device, IMEI number, SAPS case number or OB number and ITC number needs to be present on the affidavit and stamped before the claim may be considered.
You may log the claim on our website and upload your documents or alternatively call us on ***to log the claim for you.
Once you have those details, our team will be more than happy to assist in getting your query resolved.
Wishing you a great evening further.
Kind regards,
FoneYam Customer Service
Thank you for taking my call today to discuss your insurance claim.
As discussed, the incident date, incident details, ID number, FoneYam number received with your device, IMEI number, SAPS case number or OB number and ITC number needs to be present on the affidavit and stamped before the claim may be considered.
You may log the claim on our website and upload your documents or alternatively call us on ***to log the claim for you.
Once you have those details, our team will be more than happy to assist in getting your query resolved.
Wishing you a great evening further.
Kind regards,
FoneYam Customer Service
Foneyam's reply14 Apr 2026, 17:05
Official
Hi Nozipho,
Thank you for taking my call today to discuss your insurance claim.
As discussed, the incident date, incident details, ID number, FoneYam number received with your device, IMEI number, SAPS case number or OB number and ITC number needs to be present on the affidavit and stamped before the claim may be considered.
You may log the claim on our website and upload your documents or alternatively call us on ***to log the claim for you.
Once you have those details, our team will be more than happy to assist in getting your query resolved.
Wishing you a great evening further.
Kind regards,
FoneYam Customer Service
Thank you for taking my call today to discuss your insurance claim.
As discussed, the incident date, incident details, ID number, FoneYam number received with your device, IMEI number, SAPS case number or OB number and ITC number needs to be present on the affidavit and stamped before the claim may be considered.
You may log the claim on our website and upload your documents or alternatively call us on ***to log the claim for you.
Once you have those details, our team will be more than happy to assist in getting your query resolved.
Wishing you a great evening further.
Kind regards,
FoneYam Customer Service