1 reviews | Active since Apr 2024
Foneyami Agents Mis information
Foneyami Warning!!! If you are to come across these agents fron Pep and Ackermans please make sure you have gine through the terms and conditions, i did not.
I desperately am in need of a phone since i cracked a screen on my one and it was expensive at the time to fix it. A collegue refers me to Foneyami offered by Pep or Ackermans
I go to the nearest Ackermans Connect in richards bay Junction 14 mall. I was told the device is R2000... I paid the jnitial amount of R600, after 7 days i paid the R150. Then was told they will debit R229 for the remainder of the balance
So in all of this i was not made aware of the ff - im renting the device - i do not automatically own it after i finish paying
The agent selling to me explained nothing.. I was under the assumption the device is interest free like your payflex etc otherwise i could have gotten the device at take a lot or something
Now i learn i must pay for 12 months😲 aybo thats R2750 excluding the R750 initial amounts guys
To make the matter worse this device had water damage and its irrepairable. Please dont do it people. This thing is more suitable for people with impaired credit records
I was not aware im renting a phone on credit.. This doesnt even make sense to me as im typing it.
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
Our attempts to reach you telephonically have been unsuccessful therefore we have reached out to you via email.
Sincerely FoneYam Customer Services
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
Our attempts to reach you telephonically have been unsuccessful therefore we have reached out to you via email.
Sincerely FoneYam Customer Services
Our attempts to contact you via telephone and email has been unsuccessful therefore we have closed this matter on our side.
Sincerely,
FoneYam Customer Service
Our attempts to contact you via telephone and email has been unsuccessful therefore we have closed this matter on our side.
Sincerely,
FoneYam Customer Service