Foneyam .Wrong information

I bought a phone of contract with foneyam .When I bought it they told me that is insured.Some months ago my phone was taken by force from me and I went to the shop to inform them .They said they need a box .I could find a box after some months I went to the shop again and the was a lady who helped me and call their office .The person who answer the phone told me that the phone was not insured and I must pay the two instalments with R15 on top .I asked him the phone will be free or not and said it's a new contract that I will pay again .I feel that this is a robbing game and as a customer my rights were not taken to consideration.I was given the wrong information . Kgomotso Ruth Nconcoza,***