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deon O

1 reviews | Active since Dec 2025

19 Dec 2025, 08:57

FONEYAM sucks.

A few months ago, I purchased a cell phone from Foneyam for my son. However, the phone was ****** from him and I contacted Foneyam about the incident, to which they replyed, stateing that I should put in an insurance claim for the ****** phone, which I did. But to my disbelief the claim was cancelled because they were not happy with what was stated on the SAPS afidavit. Like seriously, after spending hours waiting to open a case at SAPS, as well as spending time at the service provider for a ITC number, now this BS. This is truely pathetic customer service. Sorry Foneyam, but you SUCK BIG TIME.

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Replies (2)
Foneyam
Foneyam's reply19 Dec 2025, 09:43
Official
Hello  Deon ,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.            
                                                                                                                       
Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply19 Dec 2025, 15:30
Official
Hello  Deon ,

As per telephonic conversation, we can confirm that this matter has been resolved.

Sincerely                                                                                         
FoneYam Customer Service