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Mell M

1 reviews | Active since Feb 2022

27 Mar 2025, 20:31

Foneyam signing me up for a devise I did not ask for.

I got an sms that I took a device with them when I did no such thing. The sms states that my name is bongani, so the question how did they get my details. What happened to debit checks? Why are we being ****med in daylight by Pep and Foneyam?

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Replies (3)
Foneyam
Foneyam's reply28 Mar 2025, 09:04
Official
Hello Mell ,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply28 Mar 2025, 11:04
Official
Hello Mell 

Thank you for getting in touch with us to raise your concerns.

As per telecoms, we have confirmed that the the matter has been escalated for further investigation.

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply03 Apr 2025, 16:46
Official
Hello  Mell,  
 
As per our telecoms, we can confirm that your query has been resolved.
 
Thank you for affording us the opportunity to assist.
 Sincerely                                                                                         

FoneYam Customer Service