NM
Njabulo M

1 reviews | Active since Oct 2024

22 Oct 2024, 07:56

Foneyam review response not resolving my issue

After I wrote my last review about Foneyam I got a call from their agents and did not get helped instead I am told to pay or continue with the contract and now why they coming back here to say the issue has been resolved? I told them I am not paying up until I go to small court and reclaim my money due to missinformation that led me to sign the contract, just stop with the lies, I got your call but my issue was never resolved.

0
Replies (2)
Foneyam
Foneyam's reply22 Oct 2024, 09:27
Official
 Hello  Njabulo,

Thank you for taking the time to chat to us today.

As discussed, your query will be escalated and we will be in contact within 24 - 48 hours with feedback.
Thank you for your patience.

Sincerely                                                                                         FoneYam Customer Services  
Foneyam
Foneyam's reply29 Oct 2024, 14:51
Official
Hello Njabulo,

As per our telecoms, we can confirm that your query has been resolved. 

Thank you for affording us the opportunity to assist.

Sincerely                                                                                         FoneYam Customer Services