Foneyam regarding an issue on my account that was in arrears

I recently contacted Foneyam regarding an issue on my account that was in arrears. Unfortunately, my initial interaction with a sales consultant, Sandile, came across as rude and left me dissatisfied with the service.

I requested to speak with a manager and was assisted by Ngosinathi, who handled the situation professionally and with great empathy. He took the time to listen, resolved my concerns efficiently, and ensured that the matter was escalated appropriately. I was also pleased to learn that customer service coaching would be provided to address the issues I experienced.

A special thank you to Ngosinathi for his exceptional conflict resolution skills, professionalism, and commitment to customer satisfaction. He turned a negative experience into a positive one and restored my confidence in Foneyam.

Thank you, Ngosinathi, for your outstanding support.