Foneyam refusing to provide statement and extending rental agreement without providing any explanation.

I took a phone from FoneYam in June 2025 and paid the required upfront amount when I collected the phone.

I missed the Day‑7 payment and the July payment. FoneYam contacted me and advised that I could make payment in August, and as a result I would be one month behind.

In August I paid the Day‑7 amount together with the monthly rental as agreed. Since then, I have continued making payments and have not intentionally defaulted. Although a few payments were made late, all payments were eventually made.

My understanding of the agreement was that the rental period would be 12 months, after which I would only need to pay a small ownership fee and the software restrictions would be removed from the device. Recently, FoneYam sent me SMS messages stating that my rental period had been extended by several months. I do not understand how this calculation was made.

If I was only one month behind initially, I do not understand why my contract has allegedly been extended by three or four additional months, and if I was four months behind, why was always able to use my phone, why was it not locked.

I requested a detailed statement of account showing all payments received and an explanation of how the extension was calculated. My request was refused and I was told to provide receipts dating back more than a year, their agents are very rude and arrogant.

I believe I am entitled to a clear statement and a detailed explanation of my account, I cannot be de*****ed and cheated of my hard-earned money in this manner.

I respectfully request that FoneYam provide: 1.A complete statement of account. 2.A full payment history. 3.A breakdown of how the contract extension was calculated. 4.Written confirmation of the date on which ownership of the device transfers to me.

I would appreciate urgent intervention and a fair resolution.