Foneyam please help me to claim the new phone. Call Centre Agents are rude and hangup phones on me.

To everyone thinking of buying a phone through Foneyam please think about that carefully because you might end up regretting. They will tell you that in case you lose a phone through theft, lose of income and also injury then they will happily replace your phone. Well, that is a complete lie because ever since frome monday the 13 January I have been running around trying to get help but there is no help. On Sunday late when I was coming from work I got ****** and on Monday at work I sent an email to Foneyam. They did not respond then I went to Ackermans to log a call. The first consultant was honest with me by telling me that the phone does not appear on their system. When I asked questions she hang up on me. Then I told the lady at Ackermans that my call has been hanged up by the call centre agent that's when we logged the call again. The second consultant said the phone is been blogged and I can get the ITC number from the service provider. I went to 2 service providers, none of them could get ITC number for me. They said the phone does not appear on the system. I went to Ackermans again to ask them to log a call for me. The consultant was so rude and just said " Mam what do you want me to say to you? I told you that the phone is been blogged and there nothing I can do." When I was about to tell her that the network providers cannot find the phone that matches the imei number she hang up the phone.

The question is who is responsible for the phone to appear on the system because it ent to 2 network providers none of them could locate the phone through IMEI. It is been 4 days now they told me they blocked the phone but when I get to network providers they cannot see the phone on their system. From me to Hellopeter please ask Foneyam what is the solution for me because people who were suppose to help me are rude and does not want to listen to me.