foneyam online application - new phone device control locked since switched on

Evening I did an online application and then went to Ackerman’s to purchase a phone, everything went well and the service was great however none of the staff could assist in getting the phone device control unlocked and with a lot of time between different tellers I was eventually told to put my sim that if currently using in to the phone and it will work, did that but still nothing i went back to the store, I was then told to buy Data which I already had on that sim but never the less purchased and still nothing. Returned to the store again and with everyone being clueless and second guessing whilst fighting for time was unsuccessful. I eventually realised that they had either started the phone without inserting the original sim which needed to be activated and/or being inserted into the phone before the first start-up. Which is what i witness, but assuming they knew what to do I didn’t mention anything and dint want to interrupt and delay the receiving of my new phone which needed to be setup ASAP for use, and now causing the lock message to kick in and the cell number unable to be retrieved or alternatively the phone is pre "Device control" locked? Once i figured that out i now had to go on a mission to try and retrieve the number and purchase data for the correct sim again but still nothing and tried both methods of having both sims/to swopped but still nothing. than attempting to call the control support and they are closed but i than had to purchase airtime on top of that for which all got depleted over the voice prompts which candled out the first time n than the second to tell me to call during working hours, which would have been done if someone at Ackerman’s knew what needed to be done correctly or called control support instead of making me run around doing all this unnecessary drama and expense and i would be able to use the phone. I’m not sure who’s to blame for the lack of training, knowledge or process but i had to figure all this out whilst desperately needing the phone and now stuck till morning for another round of will we be able to unlock the phone today. Its ridicules for me the client to do all this running around and still not getting the service I need. So if hopping your control support team has the knowledge to assist ASAP as if not wasting my Sunday again either on a call wasting all my airtime and then i have to now return to the store for the staff to also not be able to assist in anyway whatsoever, don't get me wrong there customer service is very good but they have a hands off approach towards the online application option not sure why and how come it's different to their way. They say they don’t know what to and its Foneyam that needs to assist and fix it.

Take note that the first payment was also made immediately once the phone was purchased and deposit made. Regard Disappointed.