Hellopeter
Share Your Experience
IV
Imraan V

1 reviews | Active since Sept 2017

10 Nov 2025, 11:05

Foneyam **** - No contract No Transparency - ******!

I was not provided with a copy of the contract, nor was the contract properly explained to me. The agent/consultant failed to disclose a significant additional cost due at the end of the contract. This experience has been extremely disappointing and feels exploitative. My phone is now locked, and I am left out of pocket. For the amount I’ve already paid, I could have purchased the same phone brand new. This is unacceptable.

0
Replies (4)
Foneyam
Foneyam's reply10 Nov 2025, 15:29
Official
Hello   Imraan,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply10 Nov 2025, 17:28
Official
 Hello   Imraan, 

As per recent telephonic conversation with the rental account holder, we have requested for additional documentation to proceed with our investigation.

 
Sincerely                                                                                        
FoneYam Customer Service 
Foneyam
Foneyam's reply12 Nov 2025, 08:46
Official
Hello   Imraan, 

As per recent telephonic conversation with the rental account holder, we have requested for additional documentation to proceed with our investigation.
 
Sincerely                                                                                        
FoneYam Customer Service 

Foneyam
Foneyam's reply15 Nov 2025, 09:07
Official
Hello Imraan, 

Thank you for reaching out to us.

 Please note that this complaint will now be closed as we provided 4 days for the submission of proof of purchase (POP), and unfortunately, we have not received it within the given timeframe. We have also attempted to contact the account holder recently, but they were not available. 

 Should the account holder wish to discuss this further, they are welcome to contact us on ***or email us at ***. We’ll gladly assist. 

Thank you for affording us the opportunity to assist.

Sincerely                                                                                         

FoneYam Customer Service