1 reviews | Active since Jun 2026
FoneYam – Lack of Transparency and Poor Customer Service
FoneYam – Lack of Transparency and Poor Customer Service
I am extremely frustrated with my experience with FoneYam.
I have been paying R435.75 every month for my device and have continued making payments for longer than the initial 13-month period. My latest payment was made on 26 May 2026, which I understood to be my final payment.
To my surprise, I have now been informed that I must still pay an additional R435.75 as well as R89.95 if I wish to keep the phone. Despite numerous attempts to get clarity, nobody has been able to provide me with a straightforward explanation as to why these amounts are still payable after I have faithfully made my payments.
What is even more concerning is the level of customer service. Emails go unanswered, and when I call, I am unable to get clear answers regarding my account. As a paying customer, I should not have to struggle this much to understand what I owe and why.
My issue is not only the additional charges but also the lack of transparency and communication. Customers deserve clear information about their obligations, especially when nearing the end of an agreement.
I am requesting a detailed explanation of these charges, confirmation of my payment history, and a clear resolution to this matter. At this stage, I feel misled and very disappointed with the service I have received from FoneYam.
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Thank you for your response.
I am concerned by your statement that attempts were made to contact me, as I have not received any missed calls, voicemails, SMS messages, or email correspondence regarding this matter. I have also checked my call history and inbox and cannot find any record of contact from your team.
In addition, the email I sent requesting clarification regarding my account and the additional charges remains unanswered.
I am available to be contacted on my registered number during business hours. However, I would also appreciate a written response via email addressing the specific concerns raised in my complaint, namely:
• Why I am still being charged after paying beyond the 13-month period I understood to apply.
• Why an additional R435.75 and R89.95 are required.
• A full breakdown of my payment history.
• Clarification regarding ownership of the device.
I look forward to receiving a clear explanation and resolution to this matter.
Kind regards,
Ameer
Thank you for your response.
I am concerned by your statement that attempts were made to contact me, as I have not received any missed calls, voicemails, SMS messages, or email correspondence regarding this matter. I have also checked my call history and inbox and cannot find any record of contact from your team.
In addition, the email I sent requesting clarification regarding my account and the additional charges remains unanswered.
I am available to be contacted on my registered number during business hours. However, I would also appreciate a written response via email addressing the specific concerns raised in my complaint, namely:
• Why I am still being charged after paying beyond the 13-month period I understood to apply.
• Why an additional R435.75 and R89.95 are required.
• A full breakdown of my payment history.
• Clarification regarding ownership of the device.
I look forward to receiving a clear explanation and resolution to this matter.
Kind regards,
Ameer
We have attempted to contact you on both contact number on your rental, with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you on both contact number on your rental, with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
Sincerely
FoneYam Customer Service
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
Sincerely
FoneYam Customer Service