MS
Mamoramang S

1 reviews | Active since Mar 2025

07 Mar 2025, 03:28

Foneyam **** Iyoh

Hello Peter

My name is Candy in Ladybrand, I am quiet saddened by the Foneyam company. Me and my husband purchased 2 samsung phones which the foneyam agent from Ladybrand Ackermans said we were to pay for a period of 6 - 9 months after paying the upfront fee and 7 days payment. We did our upfront payment of around about R600 + per phone and again after 7 days we paid R120 + per phone again, we them made payments for the months January and February 2025 after the February payment we enquired from the call center regarding our balances iYoh the lady was rude she didn't even give us our balances and told us the we have a 12month contract with them..how we don't know she cared less about explaining to us why we were to pay till December 2025, please be mindful we took the phones December 2024

We should pay so much money for a phone that cost R2000 ??

We would like to cancel our contract with them ( Foneyam) they are not truthful in their dealings ( working in bad faith shame)

Stay away!!!!

0
Replies (2)
Foneyam
Foneyam's reply07 Mar 2025, 09:09
Official
Hello Mamoramang,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply07 Mar 2025, 14:58
Official
Hello Mamoramang ,  
 
As per our telecoms, we can confirm that your query has been resolved.
 
Thank you for affording us the opportunity to assist.
 Sincerely                                                                                         

FoneYam Customer Service