NP
Nwabisa P

1 reviews | Active since Dec 2018

10 Jun 2025, 15:28

Foneyam is wrc

Foneyam always locks my Phone even if I have been using the Simcard for Data they lock it same thing like this happened last month and it’s happening again..I’m busy studying for my exam in this Phone.

0
Replies (10)
Foneyam
Foneyam's reply11 Jun 2025, 08:02
Official
Hello Nwabisa,                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer ServiceEdit
Foneyam
Foneyam's reply11 Jun 2025, 09:49
Official
Hello Nwabisa,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services
NP
Nwabisa P's update11 Jun 2025, 21:11
Reviewer Update
I need a pin to unlock my device bcoz I have been buying Data and trying to update but nothing happens and I’m in the middle of my exams I use that cellphone to study..This in nonsense Maan
Foneyam
Foneyam's reply12 Jun 2025, 10:11
Official
Hello Nwabisa,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services

NP
Nwabisa P's update12 Jun 2025, 20:11
Reviewer Update
You tried calling me where?The Phone I have is the one that you decided to lock it and even if I buy Monthly Data doesn’t unlock or update even last month this thing Happened.That phone need a Fresh Pin to be unlocked last month the PIN was sent Via Email.I have been calling and calling and the phone is not opening When I refresh it…I need a Pin PIN to unlock
Foneyam
Foneyam's reply13 Jun 2025, 10:13
Official
Hello Nwabisa,

We have attempted to reach you without success.

Please note that we sent you an email containing the necessary information. 

Kindly review the message and follow the steps provided. Once completed, we would appreciate it if you could respond with the outcome at your earliest convenience.
                                                                                                       
Sincerely                                                                                         
FoneYam Customer Services

Foneyam
Foneyam's reply13 Jun 2025, 16:52
Official
Hello Nwabisa,

We have attempted to reach you without success.

Please note that we sent you an email containing the necessary information. 

Kindly review the message and follow the steps provided. Once completed, we would appreciate it if you could respond with the outcome at your earliest convenience.
                                                                                                       
Sincerely                                                                                         
FoneYam Customer Services

NP
Nwabisa P's update13 Jun 2025, 17:52
Reviewer Update
I Called Foneyam then I was provided with the Pin my Phone is unlocked. I just wish this getting Pin wasn't take too long Because the moment your device is Locked everything stop...Never using this Phone for serious Staff again never🤞🏿🤞🏿🤞🏿😫😫😫...
Foneyam
Foneyam's reply14 Jun 2025, 08:13
Official
Hello Nwabisa,                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.   
                                                                                                                                                                                                       
Thank you for bringing this to our attention and affording us the opportunity to assist you.         
                                                                                                           
Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply16 Jun 2025, 11:37
Official
Hello Nwabisa,  
 
As per our telephonic conversation, we can confirm that your query has been resolved.
 
Thank you for affording us the opportunity to assist.
 Sincerely                                                                                         

FoneYam Customer Service