MM
Mbali M

1 reviews | Active since Dec 2025

27 Dec 2025, 19:59

Foneyam is very disappointing.

I'm appalled with Foneyam reps. I took a phone out last month (November) at a value of R1799 thinking it's an easy way of getting a new phone without being tied down to a contract. Their rep Phumlani Xulu gave me misinformation when I asked the necessary questions such as, is it possible to pay for the phone within maybe 3 months instead of the 12 and he said "yes" then I followed up with "will I only be paying R1799, without interest" and once again he said "yes" but I did some deep diving into what FoneYam is about, and it turns out I have to pay R224 for 12 month which actually equates to R2688 which is R889 more than the value of the phone. He never explained that it's a rental, that I'll be tied down to a 12 monthly payment and that I'll also be paying more. I'm very appalled, I'm never using your services ever again. Speak to your reps about giving people misinformation because as I'm reading through your reviews clearly I'm not the only one they **** to. I'm very disappointed.

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Replies (2)
Foneyam
Foneyam's reply28 Dec 2025, 09:41
Official
Hello Mbali,
 
 Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                               
 We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
 Sincerely                                                                                         
 FoneYam Customer Services
Foneyam
Foneyam's reply28 Dec 2025, 09:50
Official
Hi Mbali,

We would like to inform you that we will be closing the complaint due to a lack of cooperation from your side. If you still require assistance, please feel free to reach out to us, and we will gladly help.

Thank you for your understanding.

 Sincerely                                                                                         
 FoneYam Customer Services