ZC
Zamadlomo C

1 reviews | Active since Jul 2025

18 Jul 2025, 11:07

FONEYAM IS THE WORST!!!!!!!!!!!

I'm SO MAD, the claim process is insane! How can you take 30 days to return to a mere claim?! Now I will pay for a month that I absolutely had no usage over the phone. The buying process is so easy and everything seems smooth until you.lose your phone. The consultants of foneyam are rude and show absolutely no customer care. They'll keep saying wait for 30days....some of us are losing out on jobs because we don't have a phone. I didn't plan to be ******. I chose foneyam because it has an insurance but that seems to take forever to attend to customer issues. Bad badddddd contract , totally don't recommend it!!!!!!!! My email address is *** and you can contact me on ***. Now month I must pay for a phone I don't have?!

0
Replies (3)
Foneyam
Foneyam's reply18 Jul 2025, 15:18
Official
Hello  Zamadlomo,                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.

As per out telephonic discussion, We can confirm your query has been resolved.

Sincerely                                                                                         
FoneYam Customer Service 
ZC
Zamadlomo C's update18 Jul 2025, 17:34
Reviewer Update
Thank you at Foneyam for resolving my issue.
It was fast and smooth. I highly appreciate the lady that assisted me telephonically,she was kind and respectfu . I am using my new device to type this text and it feels good.

Thank you once again for your assistance.
Foneyam
Foneyam's reply19 Jul 2025, 09:45
Official
Hello  Zamadlomo

Thank you so much for your kind words and for taking the time to share your experience!

We’re very pleased to hear that your issue was resolved quickly and smoothly. It’s also wonderful to know that the lady who assisted you was kind and respectful — we’ll be sure to pass along your appreciation to her.

We’re glad to hear you're enjoying your new device.

Please don’t hesitate to reach out if you need any further assistance.

Sincerely                                                                                         
FoneYam Customer Service