1 reviews | Active since Nov 2016

15 Sept 2026, 11:14

Foneyam is not good

Device still locked after 7 days if receiving the paid up letter, they say its unlicked but is not, wish I could share screenshots

0
Replies (7)
Foneyam
Foneyam's reply16 Sept 2026, 09:18
Official
Hi Coenette,

Thank you for sharing your feedback.

A consultant has been in contact with you regarding your query and has made effort to assist with the matter.

As discussed, the consultant will be in touch again at the agreed-upon time to provide further assistance and any updates available.

We appreciate your patience and look forward to resolving this for you.

Kind regards,
Foneyam
Foneyam's reply16 Sept 2026, 09:19
Official
Hi Coenette,

Thank you for sharing your feedback.

A consultant has been in contact with you regarding your query and has made effort to assist with the matter.

As discussed, the consultant will be in touch again at the agreed-upon time to provide further assistance.

We appreciate your patience and look forward to resolving this for you.

Sincerely

FoneYam Customer Services
's update16 Sept 2026, 09:49
Reviewer Update
Said they will phone back at 09:30 it is now 09:50 and yet did not phone back
Foneyam
Foneyam's reply16 Sept 2026, 10:21
Official
Hi Coenette,

A consultant has been in contact with you to obtain additional information regarding the issue raised. The matter is currently under review, and we are working to investigate it further.

Once feedback has been received, the consultant will contact you with an update.

We appreciate your patience and understanding.

Sincerely

FoneYam Customer Services
's update16 Sept 2026, 11:34
Reviewer Update
found the slip and the box, please contact me as I cannot contact you directly
's update16 Sept 2026, 11:57
Reviewer Update
Please send your email address then I can mail it to you
Foneyam
Foneyam's reply17 Sept 2026, 16:07
Official
Hi Coenette,

Thank you for your feedback.

Your complaint is currently under review, and we are awaiting feedback from the relevant team.

Once an update is available, we will contact you directly.

Sincerely

FoneYam Customer Services