Foneyam is a ****
I took a Samsung A05 at PEP Southgate through Foneyam on 18 October 2024. In April 2025 the phone stopped charging so I took it back to PEP stores, they asked for the box and the receipt. I had the box and the receipt however I couldn't find the receipt that I signed. They have been sending me messages and I have been paying. I signed the agreement online as well. Anne told me that I have to pay R2000 for them to fix the phone. I asked them to cancel the contract as I can't afford the R2000 then she told me they can't and that I should continue paying for the device. They have the device, I'm not using it so why must I continue paying for it?
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Replies (6)0
Replies (6)
Foneyam's replyOfficial
13 May 2025, 12:13Hello Lungiswa ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply13 May 2025, 12:13
Official
Hello Lungiswa ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
13 May 2025, 13:31Hello Lungiswa,
Based on the information shared with you telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Based on the information shared with you telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Foneyam's reply13 May 2025, 13:31
Official
Hello Lungiswa,
Based on the information shared with you telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Based on the information shared with you telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
's updateReviewer Update
03 Jun 2025, 15:23How is it resolved if I haven't received the phone yet you are sending me bills?
's update03 Jun 2025, 15:23
Reviewer Update
How is it resolved if I haven't received the phone yet you are sending me bills?
Foneyam's replyOfficial
04 Jun 2025, 16:02Hello Lungiswa,
Following our recent phone conversation, please be advised that this matter must be handled in-store.
You will need to visit the store for further assistance.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Following our recent phone conversation, please be advised that this matter must be handled in-store.
You will need to visit the store for further assistance.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Foneyam's reply04 Jun 2025, 16:02
Official
Hello Lungiswa,
Following our recent phone conversation, please be advised that this matter must be handled in-store.
You will need to visit the store for further assistance.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Following our recent phone conversation, please be advised that this matter must be handled in-store.
You will need to visit the store for further assistance.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
's updateReviewer Update
30 Aug 2025, 10:19Good day I trust you are well. I don't understand what you mean my device is 'defrayed' when I explicitly told you to only fix what won't require me to pay as I don't have money. I asked you to only fix what the insurance will pay Kind regards Lungiswa Jonas
Good day The device will be recycled “ defrayed” Devices with us longer than 90 days are defrayed Keep well and kind regards Faizel Jadwat
| www.ssscellular.co.za
| T: ***
E: ***
A: SSS Cellular, Unit 36, N12 Industrial Park, Bartlett, Boksburg, 1459
The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.Show quoted text
Good day The device will be recycled “ defrayed” Devices with us longer than 90 days are defrayed Keep well and kind regards Faizel Jadwat
| www.ssscellular.co.za
| T: ***
E: ***
A: SSS Cellular, Unit 36, N12 Industrial Park, Bartlett, Boksburg, 1459
The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.Show quoted text
's update30 Aug 2025, 10:19
Reviewer Update
Good day I trust you are well. I don't understand what you mean my device is 'defrayed' when I explicitly told you to only fix what won't require me to pay as I don't have money. I asked you to only fix what the insurance will pay Kind regards Lungiswa Jonas
Good day The device will be recycled “ defrayed” Devices with us longer than 90 days are defrayed Keep well and kind regards Faizel Jadwat
| www.ssscellular.co.za
| T: ***
E: ***
A: SSS Cellular, Unit 36, N12 Industrial Park, Bartlett, Boksburg, 1459
The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.Show quoted text
Good day The device will be recycled “ defrayed” Devices with us longer than 90 days are defrayed Keep well and kind regards Faizel Jadwat
| www.ssscellular.co.za
| T: ***
E: ***
A: SSS Cellular, Unit 36, N12 Industrial Park, Bartlett, Boksburg, 1459
The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.Show quoted text
's updateReviewer Update
06 Aug 2026, 20:03Hello FoneYam. I wish you'd stop calling me for payment as I've been keeping you abreast on what's happening with the phone and you chose not to engage.
I can't pay for a phone I don't have
I can't pay for a phone I don't have
's update06 Aug 2026, 20:03
Reviewer Update
Hello FoneYam. I wish you'd stop calling me for payment as I've been keeping you abreast on what's happening with the phone and you chose not to engage.
I can't pay for a phone I don't have
I can't pay for a phone I don't have