LM
Lindokuhle M

1 reviews | Active since Jun 2025

09 Jun 2025, 19:16

Foneyam is a ****.

This foneyam is a ****, I am paying for a rental when, I needed to buy a contract phone. The sales person told me that it was a 12months contract phone, after the contract ends the phone will be mine, The phone is a Samsung 05S, and I have been using it for 2 months. What is strange is that I want to cancel the rental phone contract because I would never rent a phone why would I rent a A5S for R398 a month when I can get a better contract phone at that amount. I went to Ackermans in fourways mall they tell me if cancel the contract I have to pay them all the money that is due to them. Yet I never wanted to rent a phone. They stand there and tell us lies!. This phone is not even that value. They are reaping me off. They need to tell their sales people exactly what product they are selling. Those people don't understand the product and they sell us lies, now I am stuck here with a phone that is cheaper to buy cash, with no contract benefits, overpriced and on top of that I don't even own it. I am basically giving people money for free.

0
Replies (5)
Foneyam
Foneyam's reply10 Jun 2025, 09:04
Official
Hello Lindokuhle,                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
Foneyam
Foneyam's reply10 Jun 2025, 10:00
Official
Hello Lindokuhle,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services


LM
Lindokuhle M's update10 Jun 2025, 10:12
Reviewer Update
Hello customer service.

May you kindly contact me again, I really need to know how I move forward with this issue.

Thank you
LM
Lindokuhle M's update10 Jun 2025, 13:12
Reviewer Update
Foneyam I am still waiting for you to call me. Or any communication.
Foneyam
Foneyam's reply10 Jun 2025, 13:42
Official
Hello Lindokuhle,  
 
As per our telephonic conversation, we can confirm that your query has been resolved.
 
Thank you for affording us the opportunity to assist.
 
Sincerely                                                                                         

FoneYam Customer Service