Foneyam is a ****

Attempted to call? Are both my email addresses not working? The only 3 calls I received were asking for payment but non to resolve the lost fone saga. Send me an email and tell me about those documents. *** *** my cellphone number also has WhatsApp. Stop being ****** Ive never even missed a payment cause I can’t be without a phone. ****ming people for their hard earned money in this ramaphosa economy…absurdity!!!

Went to ackermans on Sunday and they did not have phones of the value granted and I asked to top up and was advised of sending an email do permission can be granted for me to top up with remaining amount cause it wouldn’t allow on the system. Guys why always the run around? Please get this over and done with so I can get you guys off my hair. I will never recommend foneyam not even to my worst enemy. Logged this towards the end of January because getting the required details on its own wasn’t easy. Its towards the end of zJune now but still nothing

I’m guessing that this will take another month right? I would like for Anatacia to be moved from this please. She says alot without saying anything.I requested to speak to her manager cause she feels Im being crazy complaining for just a phone, she felt not to honor that request. Its not even the principle with me, its my money. I honored my end of the deal now the honors is on you. Im not letting this go. I work hard for my money and I will get my phone!!! I have come up with solutions to this and I am being told to compromise and take any phone even if its of lesser value???? Niyahlanya nina and you have been getting away with this but not anymore

I went to Ackermans and you know they all carry the same phones none of the value I was granted for the Samsung galaxy A05s which I paid an upfront payment for R1000 and 370 monthly installments every month for 12 months aswell as R59 for what I have no Idea? I waited months for this claim to be processed and am still waiting. I have sent emails traveled to all Ackermans to prove my case. You’re saying I shouldn’t take any phone meaning of lesser value and loose the balance. Since the system cannot override for me to take the phone of my choice and pay the remaining balance from my own pocket. Make it a cash voucher so I can process my request. Its my money after all and I paid more than what you are offering anyway. Stop making me run around in circles please you guys loose nothing from doing this. I just pray people are seeing this, so they don’t fall victim to your deception. I am on leave and haven’t received a single call. When that call comes after your stakeholders are done sleeping on clients, it better not be Anatacia on that call. Don’t make me lose my morals I beg

Good day, Nompumelelo, I trust you are well. Further to our telephonic conversation, we regret to advise that we are unable to provide a cash refund or a replacement device of a higher value. Your device claim has been approved for R2,899.00. You may visit any Ackermans branch to select a replacement device up to the approved claim value. Kind Regards MICHELLE JONES| DEPARTMENT MANAGER: CUSTOMER SERVICES

Based on everything, this is the feedback provided by Fone yam…we are not getting anywhere. Can Fone yam please hand this matter over to someone who’s willing to assist. I need a resolution and it better be one where I'm not the one who aims to loose more than I already have.